Security response

We appreciate your concern

Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.

Reporting security problems

Report security vulnerabilities via email to security@fixedlabs.dev. We will typically respond within 72 hours.

For other urgent or sensitive reports, please email security@fixedlabs.dev. We’ll respond as soon as we can.

For requests that aren’t urgent or sensitive: submit a support request to support@fixedlabs.dev.

Tracking and disclosing security issues

We work with security researchers to keep up with the state-of-the-art in web security. Have you discovered a web security flaw that might impact our products? Please let us know. If you submit a report, here’s what will happen:

• We’ll acknowledge your report.
• We’ll investigate the issue and determine how it impacts our products. We won’t disclose issues until they’ve been fully investigated and patched, but we’ll work with you to ensure we fully understand severity and impact.
• Once the issue is resolved, we’ll post a security update along with thanks and credit for the discovery.

Thanks for working with us

We respect the time and talent that drives new discoveries in web security technology. When researchers or companies go out of their way to work with us to find, fix, and disclose security flaws safely, we will acknowledge them here.

Adapted from the Basecamp open-source policies, licensed under CC BY 4.0. Our deepest gratitude to Basecamp for publishing their policies under an open license.